FAQ

We specialise in carefully curated dresses for fashion-forward women, including:

• Black Dresses (perfect for elegant occasions)
• Blazer Dresses (for office chic or smart events)
• Maxi Dresses (flowing styles for effortless glamour)
• Mini Dresses (playful and perfect for nights out)
• Shirt Dresses (versatile everyday wear)
• White Dresses (fresh and timeless)

Each collection is selected for quality, style, and wearability.

Our dresses come in standard UK sizes. For the perfect fit, we recommend:

• Measuring your bust, waist, and hips
• Comparing your measurements with our detailed size chart (available on each product page)
• Considering the dress style (e.g., maxi dresses often have more flow)

If you’re between sizes or unsure, our customer service team can advise on specific styles.

We strive for complete accuracy in our product photography. All dresses are:

• Photographed in natural light
• Shown without excessive editing
• Accompanied by detailed descriptions of fabric and colour

Minor variations may occur due to screen settings, but we guarantee the quality matches our presentation.

We proudly ship worldwide to fashion lovers everywhere! Our service covers:

• All major countries
• Urban and suburban areas

We currently cannot ship to some remote areas in Asia and certain other locations. During checkout, our system will confirm if we can deliver to your address.

We offer two stylish delivery options:

• Standard Shipping (£12.95): Processed in 1-2 days, shipped via DHL/FedEx, arrives within 10-15 days after dispatch
• Free Shipping (orders over £50): Processed in 1-2 days, shipped via EMS, arrives within 15-25 days after dispatch

Pro Tip: Combine orders with friends to reach the £50 free shipping threshold!

Your fashion journey timeline:

1. Order processing: 1-2 business days
2. Shipping time:
   • Standard: 10-15 days after dispatch
   • Free: 15-25 days after dispatch

You’ll receive tracking information once your order ships so you can follow its stylish journey!

Absolutely! We’ll email you tracking information as soon as your order ships. You can:

• Track via DHL/FedEx for standard shipping
• Track via EMS for free shipping
• Check your order status in your account (if you created one)

We want you to love every dress as much as we do! Our policy includes:

• 15-day return window from delivery date
• Items must be unworn, with tags attached
• Original packaging preferred
• Return shipping costs are the customer’s responsibility

Please email [email protected] to initiate a return.

We currently process exchanges as returns followed by new purchases for fastest service:

1. Return your original dress following our return policy
2. Once we process the return, place a new order for your preferred size

This ensures you get your replacement as quickly as possible.

Refunds are processed with the same care we give to dress selection:

• Processing begins once we receive your return
• Refunds typically appear in 5-10 business days
• Original payment method will be credited

We’ll email you confirmation when your refund is processed.

We accept all major payment options for your convenience:

• Visa
• MasterCard
• JCB
• PayPal

All transactions are securely processed.

Absolutely! We use industry-standard encryption to protect all transactions. We:

• Never store full payment details on our servers
• Partner with trusted payment processors
• Regularly update our security protocols

Shop with complete confidence at Dress Sales Store.

You can shop as a guest, but creating an account offers benefits:

• Faster checkout
• Order history tracking
• Easier returns processing
• Potential future promotions

Account creation is quick and only requires basic information.

Our style experts are happy to help! Reach us at:

• Email: [email protected]
• Response time: Within 24 hours on business days

For fastest service, please include your order number in any inquiries.

Our UK-based team operates:

• Monday-Friday: 9:00-17:00 GMT
• Closed weekends and UK bank holidays

Orders placed outside these hours will be processed the next business day.

Our studio is based at:
64 Marks Walk, Lichfield, GB CH1L 3HN
While we don’t have a physical storefront, we welcome your emails and love dressing customers worldwide!