At Dress Sales Store, we want you to love your new dress as much as we do. Whether you’ve chosen one of our elegant maxi dresses, chic blazer dresses, or timeless white dresses, we stand behind the quality of our collections. If you’re not completely satisfied, our straightforward returns process ensures a hassle-free experience.

Our Return Policy

We accept returns within 15 days of receiving your order. To be eligible for a return:

  • Items must be unworn, unwashed, and in original condition with all tags attached
  • Original packaging should be included where possible
  • A proof of purchase is required

Please note: For hygiene reasons, we cannot accept returns on final sale items or any underwear/lingerie (if applicable). These exceptions will be clearly marked on product pages.

How to Initiate a Return or Exchange

  1. Contact our customer service at [email protected] within 15 days of receiving your order. Use our template below for quicker processing.
  2. Wait for approval – Our team will respond within 48 hours with return instructions and your RMA number.
  3. Package your return – Securely pack the item(s) in the original packaging if possible.
  4. Ship your return – Send the package to our returns centre at:

    Dress Sales Store Returns
    64 Marks Walk
    Lichfield, GB CH1L 3HN

    We recommend using a tracked shipping service as you’re responsible for the return until it reaches us.
  5. Receive your refund/exchange – See details below about processing times.

Return Shipping Costs

  • Standard Returns: Customer pays return shipping unless the return is due to our error (wrong item sent or defective product).
  • International Returns: Customers are responsible for all return shipping costs and any applicable customs fees.

Refund Processing

Once we receive and inspect your return:

  • Timing: Refunds are processed within 3-5 business days after we receive your return.
  • Method: Refunds will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal).
  • Notification: You’ll receive an email confirmation when your refund has been processed.

Please allow additional time for your bank or credit card company to complete the refund (typically 5-10 business days).

Exchanges

We’re happy to exchange your dress for a different size or color, subject to availability:

  1. Follow the standard return process above
  2. Clearly indicate in your email that you’d like an exchange and specify your preferred replacement
  3. If the exchange item costs more, you’ll need to pay the difference
  4. If it costs less, we’ll refund the difference

For fastest service, we recommend placing a new order for the desired item while returning the original purchase.

Return Request Email Template

Copy and paste this template into an email to [email protected]:

Subject: Return Request – Order #[Your Order Number] Dear Dress Sales Store Team, I would like to request a return/exchange for my recent order (#[Your Order Number]). Below are the details: – Item(s) to return: [Dress Name, Color, Size] – Reason for return: [Please specify – e.g., wrong size, changed mind, etc.] – Preferred resolution: [Refund / Exchange for (specify size/color if exchanging)] I confirm the item(s) are unworn, unwashed, and in original condition with all tags attached. Please provide return instructions at your earliest convenience. Best regards, [Your Full Name] [Your Contact Number] [Your Order Date]

Damaged or Defective Items

If you receive a damaged or defective item from our collections (including our shirt dresses, mini dresses, or other styles):

  • Contact us immediately at [email protected] with photos of the damage/defect
  • We’ll arrange for a free return shipping label if needed
  • Choose between a full refund or replacement (subject to availability)

Questions?

Our customer service team is here to help with any questions about returns or exchanges. Contact us at [email protected] and we’ll respond promptly.

Thank you for shopping with Dress Sales Store – where your satisfaction is as important to us as the quality of our black dresses, blazer dresses, and all our carefully curated collections.